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International Customer Services Representative (Internship)

Working as part of our international customer services team, following training the candidate will be expected to be able to offer a cordial, efficient, personalised service to our clients who are made up of tourist/business travellers undertaking short stays in our rental properties located in central Paris (20 arrondissements). 

We expect our staff to work in line with Habitat Parisien’s corporate image, offering an excellent service from first contact, during in-person check in and following the client’s stay. 

The current vacancies available are two internships of 6 months in duration. 

A convention de stage or equivalent documentation is obligatory for this role.

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Your Job

Handling of mail (inbound and outbound)

Updating apartment information, including descriptions, calendars, terms and conditions as appropriate

Performing quality control checks and inventory of apartments available for rental

Item acquisition to ensure the smooth running of the office space and apartments(furniture, incidentals)

Document and facilitate customer feedback, maintain and create customer relationships

Coordination of apartments, clients, partner agencies and maintenance team

Processing customer reservations, modifications and requests

Administration of pricing and rental contracts

Investigation of problems and determining solutions individually and in a team environment

Creation and maintenance of customer data

Develop strategies to acquire new customers and maintain existing customer relationships

Responding via telephone, e-mail and in person to customer requests, offering assistance and providing pertinent information regarding apartments and availability

Work within existing procedures acting as a customer advocate and maintain a positive, customer-focused attitude even in challenging situations

Knowing basic information about our apartments and making recommendations based on perceived customer profile and needs

Other duties as assigned

We Offer

A multicultural working environment with a highly-qualified, dynamic team, all in the very heart of Paris.

Invaluable career experience

Amelioration of French and other language skills through daily practice

Your Profile

Successful candidates will be customer focused, enthusiastic, demonstrate excellent interpersonal skills and work effectively on both assigned tasks and on initiative

Organised and adaptable, candidates should enjoy a challenge and feel comfortable in a varied, open-space working environment

Work well undertaking tasks and making decisions in a team and alone

As the post is based in Paris, France, and our clientele are made up of 80% English speakers, a good level of French and English is essential (another language would be an advantage)

Be a customer advocate and have good theoretical or practical experience of excellent customer service

Willingness and ability to work an environment that is subject to rapid change requiring reactivity

Published on: Nov. 11, 2015

314 applicants .

Internship

International Customer Services Representative (Internship)

Habitat Parisien
PARIS, FRANCE

Internship conditions

From : Any time!

Duration : 6 months

Education : UNDERGRADUATE

Salary : > 501 € / month

Education : UNDERGRADUATE

Employer

Habitat Parisien

PARIS, FRANCE

Location d'appartements meublés de standing à Paris, Habitat Parisien est une société dynamique et conviviale en pleine croissance. Notre clientèle, de touristes et d'hommes d'affaires, est essentiellement étrangère, à 80% Anglophone.